Shipping and Delivery
Ship to Home Services
Can you ship to my state or country?
We currently ship select wine to physical addresses for businesses and residences in Florida only. Most ship-to-home orders ship out within 24 hours, Monday-Friday, however, some items are not available for same or next-day shipping.
What shipping options are available?
Ground shipping service is available via a common carrier by selecting Ship to Home at checkout.
What are my shipping costs?
The shipping charge is dependent on the order weight and the zip code to which it is being delivered. Shipping charges also contain an adult signature requirement for each package shipped and handling fees. During the checkout process, select your shipping preference and input your zip code of your destination address to calculate the estimate shipping costs.
Can I waive the required adult signature on my package?
No, ABC and the shipping carrier are under strict state laws & regulations that require an adult signature at the time the order is received from an adult age 21+ with a physical valid, government issued photo ID at the actual shipping address. It is against our policy for a neighbor to sign for your shipped order and we make no exceptions. ABC takes great measures to ensure no minor is exposed to the alcoholic contents of the package. If an adult with a physical valid, government issued photo ID is not available to sign for the package at the shipping address, the shipping carrier will make three attempts to deliver. After the third attempt, the package will be returned to our warehouse.
Does ABC ship to a business or a P.O. Box?
No, due to an adult 21+ with a valid, government issued photo ID signature being required at the time the order is received, our shipping carrier will deliver to physical businesses and residential addresses only. The shipping carrier will not deliver to any PO/APO/FPO boxes.
How long will it take to get my Ship-to-Home order?
In most cases, an order gets processed within 1-2 business days. However, it can take 3-5 business days in some cases.
My order arrived from the shipping carrier damaged, what do I do?
Immediately contact us by completing the form found on abcfws.com/contact-us or phone 866-450-6622 and supply a photo of the damaged items, we will ship out another package to you right away. If the same product is not available, we will either offer you an alternative or issue a refund, including shipping charges.
Delivery orders may be placed through Instacart by visiting our ABC storefront found here. Simply follow the steps to create an Instacart account, add items to your cart and checkout.
Can I take advantage of BOGOs, coupons, and Rewards through Instacart?
Not at this time.
How much will delivery cost?
Delivery fees are determined by Instacart and vary based on days and times selected at checkout.
Why are delivery prices different from the prices at my store?
The increased price covers the costs of Instacart providing the overall service including shopping for the order. ABC is not attempting to profit from this service and is not collecting additional fees from customers to use it.
Do I need an ID to purchase through Instacart for delivery?
YES! It must be presented at the time of delivery. Click Here Instacart’s accepted forms of ID.
Do ABC Team Members receive, fill, or deliver my order?
No. Instacart shoppers receive, fill, stage, and deliver your ABC order. Instacart is also responsible for helping customers with any questions or issues with the delivery service, including the delivery website, payment processing, order status, refunds and more.
How does tipping work and who receives the tips?
Tipping is optional. Tips are paid directly to the Instacart shopper.
Whom do I contact with questions, updates or issues with my Instacart order?
Please visit Instacart here, as many common answers can be found in the Help section. If you need to speak with an Instacart representative, you can reach out to Instacart's Care team center at firstname.lastname@example.org, or call 1(888) 2-INSTACART or 1(888) 246-7822.
How do I return an ABC item I purchased through Instacart?
Contact Instacart's Care Team at email@example.com, by calling 1(888) 2-INSTACART (1(888) 246-7822). Because delivery orders are paid for on the Instacart website or app, ABC is not able to process returns for delivery orders.