Frequently Asked Questions

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Online Order

Can I add items to my existing order?

Not at this time. You may place a second order online or you may add items to your order at the register upon pickup.

Can I change my pickup order to delivery or my delivery order to pick up?

Not at this time. Once an order is placed, it can only be cancelled.

Can I cancel my online order?

To cancel an in-store or curbside pickup order, please call the store selected at checkout. The store information can be found on the order confirmation email.

You may cancel your delivery order by calling ABC Guest Services at 866-450-6622 as soon as possible. If the order is out for delivery, the order will be returned to the store and the store will complete a refund. Refunds will be processed within 5-7 business days. The tip and delivery fee will be forfeited.

Can I transfer an item from one store to another for pickup?

If it is an item ABC carries, but your store does not, please contact your local store to see if they can add the item to their next store order.

Please note clearance prices are store-specific and are non-transferable. To purchase an item at the clearance price, the store selected for pickup must be the store displaying the clearance price. No exceptions will be made.

Do you offer contactless pickup?

Yes, we do! When placing your online order, select “Curbside Pickup” at checkout. Please wait until you receive the ‘Order is Ready’ email before heading to the store. Once you arrive, park in a designated curbside pickup parking spot and call the number on the sign. The guest picking up the order must be an adult 21+ with a valid, government-issued physical (not digital) photo ID. ABC reserves the right to verify ALL persons in the pickup vehicle are 21+. Failure for all persons to provide a valid, government-issued physical (not digital) photo ID may result in order cancellation. Please note: for the safety of our team members, curbside service may be suspended during inclement weather.

What is the procedure for in-store pickup?

When you place an online order for in-store pickup, you will receive two emails. Email No. 1 is your order confirmation indicating your order was received. Email No. 2 will let you know your order is ready for pickup. Please do not go to the store until you receive Email No. 2, otherwise the order may not be ready. Orders not picked up within 5 days will be cancelled automatically and a refund will be issued. Please note: In the event of a power outage or other system failure, guests may place orders online, but fulfillment may be delayed. Please wait until you have received email notification your order is ready before going to the store.

How do I check the status of my order?

Visit the abcfws.com homepage, sign into your account and select “Orders” and click on the order in question. Please note: In the event of a power outage or other system failure, guests may place orders online, but fulfillment may be delayed. Please wait until you have received email notification your order is ready before going to the store.

Why isn’t my online promo code working?

Here are a few things to check if your promo code isn’t working:

• Check the subtotal of your cart to verify the amount meets the minimum spend required to redeem the coupon.

• Some offers have exclusions or are valid on specific items or product categories, so check the items in your cart to ensure they qualify for the offer.

• Items with prices ending in 8, 3L, box and mini sizes are typically excluded from promotional offers.

• Check the expiration date on the promo code to ensure it is still valid.

If you’re still having issues, please contact our Guest Services team at GuestServices@abcfws.com or 866-450-6622.

ABC Access Rewards Program

What is ABC’s loyalty program?

ABC Access Rewards is our free rewards and benefits program that quickly gets members access to our best offers, everyday discounts, free bottles of wine and spirits throughout the year, $5 off $35 purchase coupons for every 1500 points earned, plus an invitation to the Vault when you reach Gold status.

How do I join ABC Access Rewards?

You can sign up online and create a profile by visiting abcfws.com/register. You can also sign up at checkout while visiting any ABC store. Please note, if you signed up in-store, you will still need to set up an online profile at abcfws.com/register. When creating an online account, be sure to use the same exact first and last name, phone number and address used when creating your account in the store or it will result in a second account.

Why is an email address required to join ABC Access Rewards?

All the rewards and benefits announcements from ABC Access Rewards are sent via email. Members who decide not to provide an email address will still enjoy $10 off $100 wine purchases (offer excludes items with prices ending in 8, 3L and box wines,) 10% off 6+ single cigar sticks and buy one, get one 10% off singles, 4pk and 6pk beer, seltzer, cider, flavored malt beverages, canned wines & cocktails on their in-store purchases.

Do I get points for each purchase?

With the exception of wine storage vaults (where available) and Gift Cards, yes. ABC Access members earn 5 points for every $1 spent on regular items and 10 points for every $1 spent on ABC’s Sourced & Certified Collection.

For points to be added to your account, please provide your phone number when you check out at a store or sign into your account when you’re shopping online. Points are visible in your online account within 24 hours of purchase. Points are used to determine your Access level of Bronze, Silver or Gold. Points are not redeemable. For more information about points, click here. All points reset to zero at the end of each calendar year.

Why do I need an online account if I signed up in the store?

Creating an online account is how you earn points for your online purchases. Also, once Gold Key Level is reached, having an online account is required to receive an invitation to the Vault.

Why have I never received a Vault invitation?

Here are a few things to check:

• Have you earned 5,000+ points and are Gold Key Level?

• Have you unsubscribed from receiving ABC emails? You can resubscribe by signing into your online account and clicking “subscribe” in your account profile.

• Check your SPAM folder or any email rules you may have put into place that would prevent you from receiving our email.

• Do you have an online account? Even if you signed up in the store and provided your email address, you must still go online and create an online account, as it is required to receive Vault invitations.

• Are you a Gold Key Level member in good standing? A member in good standing means if you are caught or suspected of illegally (yes, it’s illegal to sell alcohol without a proper license) selling items purchased from the Vault, you will no longer receive invitations. We reserve the right to send invitations to our guests who enjoy, not illegally sell, items they purchase from us.

• Have you accessed the Vault without receiving an invitation? Doing so will prevent you from receiving future Vault invitations.

Earning Points

How do I earn points?

As a member of ABC Access Rewards, you will earn points on in-store* purchases when you provide your phone number at checkout. You may also earn points on online* purchases if you signed into your account at the time of purchase. (*Points may not be earned for wine storage and Gift Card purchases.)

How long does it take for points to be reflected on my ABC Access Rewards account?

It can take 48 hours for points to show in your ABC Access Rewards account.

How many points do I collect for my purchases?

Every $1 spent is worth 5 ABC Access Rewards points. Every $1 spent on wine and spirits in the Sourced & Certified Collection at ABC is worth 10 points.

How does ABC track my points?

Every time you collect 2,500 points, you reach the next key level and access to new benefits. Every time you earn 1,500 points, you will receive a coupon good for $5 off a $35+ purchase. All points reset to zero at the end of each calendar year.

Where can I see my points?

Sign into your online account, hover over your name and select “Rewards” from the drop down menu.

How long do I maintain my key level?

Once a member reaches a new Key Level status, that status is valid for the remaining calendar year it was earned and the following calendar year. For example, if a member earned Gold Key status in September, the Gold Key status would be valid from September to December of the current year and then for the next full calendar year from Jan. 1 through Dec. 31. Using the same example, the member would have until Dec. 31 to earn enough points to reach Gold Key status.

What do my points get me?

Every time you collect 1,500 points, you’ll receive a $5 Reward to use in-store or online on a future purchase (limit five $5 Reward coupons per day). Points are also used to achieve tier status and at each tier you’ll receive additional benefits. Learn more about the benefits available to you. Points are not redeemable. All points reset to zero at the end of each calendar year.

Do my points ever expire?

ABC Access points earned to establish Key Level status and earn coupons are reset to zero at the end of each calendar year.

What if I didn’t get points for a purchase; how do I get credit for those?

Visit abcfws.com and sign into your account. Hover over your name, select “Rewards.” Once on the “Rewards” page, click “Add them here” in the box labeled “How to Earn Points.” When the popup box appears, enter the required information and your points should appear in your account within 48 hours.

If you still have trouble, please visit abcfws.com/contact-us and complete the form.

Do I earn points with delivery orders?

Purchases made through DoorDash, Drizly, Shipt or Instacart apps are not eligible to receive Rewards points. You can, however, earn points with delivery orders placed on this site. Start shopping now.

Rewards & Benefits

How do I earn a reward or benefit?

The moment you sign up for ABC Access, you are automatically eligible for great discounts like $10 off $100 wine purchases (excluding wines with prices ending in “8,” 3L and box wines), more than $500 of discounts emailed to you each year, members-only savings on beer and cigars, plus free bottle offers. You will earn a $5 off $35+ purchase Reward for every 1,500 points you collect in-store or online (limit five $5 Reward coupons per day). All points reset to zero at the end of each calendar year.

How will I receive a Reward coupon once I’ve earned it?

Starting in May 2022, rewards coupons are sent the 1^st and the 15^th of each month and are valid 14 days from the date sent. If you earn 1500 points between the 1^st and 14^th of the month, you will receive a coupon on the 15^th of the same month. If you earn 1500 points between the 15^th and the end of the month, you’ll receive a coupon on the 1^st of the following month. All points reset to zero at the end of each calendar year.

Do I need to bring my Reward coupon into the store to redeem it?

Yes. For in-store purchases, the ABC team member will need to scan the barcode. You may present the barcode on your phone or bring in a printed copy. For online purchase, enter the promo code shown on the coupon.

How long is my reward good for?

The reward is valid for 14 days starting on the date the email was sent to you. All points reset to zero at the end of each calendar year.

What products can I redeem my reward on?

It is your reward, so pretty much anything you want that comes in a bottle, can or wrapper. The only exceptions include Gift Cards, eGift Cards, event tickets, ice, taxes, wines with prices ending in “8,” 3L and box wines.

Can I combine my reward with other deals or promotions?

Yes, $5 Reward coupons may be combined with other deals and benefits, such as $10 off $100 wine purchases or additional $5 Rewards. Please note: if more than one coupon is used in a transaction, the criteria for each offer must be met individually.

Can I use just a part of my reward?

No, all ABC coupons (including the $5 Reward coupon) must be redeemed for the full amount.

What if I accidentally deleted my emailed reward?

Unfortunately, $5 rewards coupons cannot be resent.

ABC Access Keys Levels

What are the different Key Levels?

• Bronze: 0-2,499 points*

• Silver: 2,500-4,999 points*

• Gold: 5,000+ points*

What other perks do I get with my Key Level status?

Click here for a list of full benefits.

Will I ever lose my Key Level status?

Your Key Level on December 31 is what your Key Level will be for the next calendar year and during that next calendar year, if you earn 2,500 points, you will reach Silver Key Level and if you earn 5,000 points you will reach Gold Key Level. All points reset to zero at the end of each calendar year.

My Account

How do I update my information?

Sign into your online account and make any necessary changes.

I forgot my password, can I reset it?

Yes, visit the ABC website, click “Sign In” and select “Forgot Password” in the Sign In popup box.

I signed up in the store for the ABC Access Rewards program; how do I access my online account for ABC Access Rewards?

You’ll need to create an online account. Visit abcfws.com/register and use the same first and last name, email address, phone number and address used to create your in-store account. Your email address will be your username and that will be the email address we use to send coupons and other great deals.

I signed up for the Access Rewards program and provided my email address; why am I not receiving emails from ABC?

There are a couple of reasons why guests do not receive ABC emails. Sometimes the emails land in the SPAM folder, which is something ABC cannot control.

Gmail users often find them in the Promotions inbox.

You may have unsubscribed to receiving emails from us in the past. You may resubscribe to our emails and manage your email preferences in your online account.

Here are some instructions for unblocking ABC emails from Gmail, Hotmail, Yahoo & AOL.

How to unblock emails from Gmail

• Step 1: Go to Gmail settings (by clicking the gear icon).

• Step 2: Click the “Filters and Blocked Addresses” tab.

• Step 3: Scroll down to the bottom of the screen and you’ll see a list of blocked addresses.

• Step 4: You’ll have to scroll through the list to find ABC’s email and click the “Unblock” link.

How to unblock emails from Hotmail

• Step 1: Sign into your Windows Live Hotmail account, click the “Options” button on your inbox page and click the “More options” link to open the Hotmail Options pane.

• Step 2: Click the “Save and blocked senders” link in the Preventing Junk Email section to open the pane and click the “Blocked Senders” link.

• Step 3: Scroll the Blocked Senders pane and select the sender’s email address.

• Step 4: Click the “Remove from list” button.

How to unblock emails from Yahoo email

• Step 1: Click the “Settings” icon Image,then click “More Settings.”

• Step 2: Click “Security and Privacy.”

• Step 3: Hover over an email address, then click the “Delete” icon.

How to unblock emails from AOL email

• Step 1: Sign into your AOL account and click on the “Settings” icon in the top right corner of the window.

• Step 2: Choose ”Spam Settings” and click on it.

• Step 3: All the email address along with the domain names that either you have blocked or AOL has blocked will be listed.

• Step 4: Select the addresses and the domains that you wish to unblock one by one.

• Step 5: Press “Delete Key” on your keyboard or tap on your mobile device.

• Step 6: Select “Save” on the top, right corner

Can I combine multiple accounts?

As long as they are yours, yes. Our system is set up to merge accounts that have matching phone numbers, addresses or email addresses. When you create an online account, it should merge with you’re the account you created in the store. If you are still having trouble, visit abcfws.com/contact-us and one of our Guest Service representatives will contact you.

The Vault

What is the Vault?

The Vault is where we keep highly sought-after bourbons, wines and other hard to find treasures. The program was set up to give more people a fair chance at getting a bottle and to reward our loyal guests. For more information about the Vault, click here.

Ship to Home Services

Can you ship to my state or country?

We currently ship select wine and spirits to businesses and residences in Florida only. Most ship-to-home orders ship out within 24 hours, Monday-Friday, however, some items are not available for same or next-day shipping.

What shipping options are available?

Ground delivery service is available via a common carrier by selecting Ship to Home at checkout.

What are my shipping costs?

The shipping charge is dependent on the order weight and the zip code to which it is being delivered. Shipping charges also contain an adult signature requirement for each package shipped and handling fees. During the checkout process, select your shipping preference and input your zip code of your destination address to calculate the estimate shipping costs.

Can I waive the required adult signature on my package?

No, ABC and the shipping carrier are under strict state laws & regulations that require an adult signature at the time of delivery from an adult age 21+ with a physical valid, government issued photo ID at the actual shipping address. It is against our policy for a neighbor to sign for your delivery and we make no exceptions. ABC takes great measures to ensure no minor is exposed to the alcoholic contents of the package. If an adult with a physical valid, government issued photo ID is not available to sign for the package at the shipping address, the shipping carrier will make three attempts to deliver. After the third attempt, the package will be returned to our warehouse.

Does ABC ship to a business or a P.O. Box?

No, due to an adult 21+ with a valid, government issued photo ID signature being required at the time of delivery, our shipping carrier will deliver to physical businesses and residential addresses only. The shipping carrier will not deliver to any PO/APO/FPO boxes.

How long will it take to get my Ship-to-Home order?

In most cases, an order gets processed within 1-2 business days. However, it can take 3-5 business days in some cases.

My order arrived from the shipping carrier damaged, what do I do?

Immediately contact us by completing the form found on abcfws.com/contact-us or phone 866-450-6622 and we will ship out another package to you right away. If the same product is not available, we will either offer you an alternative or issue a refund, including shipping charges.

Delivery

Does ABC have same-day delivery?

Yes! ABC now delivers with the power of Instacart. Delivery is available seven days a week: Monday-Saturday, 11am-8pm and Sunday’s, 11am-5pm.

When you place a delivery order on abcfws.com, you receive ABC’s best deals and prices, earn ABC Access Rewards points, plus there are no annual or hidden fees.

Delivery is unavailable on days ABC stores are closed: Easter, Thanksgiving and Christmas.

Does ABC deliver to my address?

Let’s see…add an item to your cart, choose ‘Delivery’ as your order option and enter the address you wish to have the order delivered.

Do ABC Team Members receive, fill, and deliver my order?

ABC Team Members receive and fill your order. Instacart drivers deliver your ABC order. Our Guest Services team is available to assist guests with any questions or issues with the service, including order placement on the website, payment processing, order status, refunds and more.

How will I know my order is on its way?

When you place a delivery order on abcfws.com, you will receive four emails.

1. Confirms your order was placed and contains your tracking URL.

2. Confirms your order is packed and ready.

3. Confirms your order is out for delivery.

4. Confirms your order was delivered.

How can I cancel my delivery order?

Please call ABC Guest Services at 866-450-6622 as soon as possible. If the order is out for delivery, the order will be returned to the store and the store will complete a refund. Refunds will be processed within 5-7 business days. The tip and delivery fee will be forfeited.

I received the wrong items in my delivery order, what do I do?

You may return the incorrect items to your closest ABC store for an exchange or refund.

My order is missing an item, how do I request a refund?

Refunds for missing items can be requested by calling ABC Guest Services at 866-450-6622.

How can I track my delivery order?

Click the tracking link located in your order confirmation email from ABC.

My delivery order never arrived.

If you are missing a delivery order, please call or email ABC Guest Services at 866-450-6622 or GuestServices@abcfws.com.

How can I reschedule the day/time of my delivery order?

We are currently unable to reschedule delivery orders. Please call Guest Services at 866-450-6622.

I missed my delivery window, now what?

Delivery orders will be returned to the fulfilling store. Once your order is returned to the store, you may choose to pick it up or request a refund. The tip and delivery fee will be forfeited.

My delivery order is late.

You should have received an email to inform you your order is running late. Please open this email to view your new delivery window and click through the tracking link for updates.

My delivery order was canceled, and I don’t know why.

If you feel your order was canceled in error, please contact ABC Guest Services for assistance at 866-450-6622.

Payment

What types of payments do you accept?

Online, we accept Visa, MasterCard, Discover, American Express, ABC Gift Cards, and PayPal.

In stores, we accept Visa, MasterCard, Discover, American Express, ABC Gift Cards, Google Pay and Apply Pay.

Do you accept coupons?

We accept all in-date, non-expired Manufacturer Instant Rebate Coupons (IRCs) created and distributed by the Manufacturer on in-store purchases.

We accept valid, in-date, non-expired ABC-issued coupons for purchases that fit the coupon’s stated rules.

We do not accept competitor issued coupons.

Any item sold with a price ending in “8” is excluded from any further discount or promotion.

Tax Exemption

Does ABC offer tax exemption for people with tax exempt certificates?

ABC Fine Wine and Spirits offers tax exemption when a Florida state resale certificate is provided at the time of purchase and is not available on online purchases, at this time.

Store Information

Do you have physical retail stores in my state?

We are a Florida –family-owned company currently operating 125+ stores throughout the state of Florida. Visit our store locator page to find a store location near you.

If an item is on the ABC website, can I just come to the store and buy it?

Inventory varies from store to store. To see what’s available in your store, select a store by clicking “Select Store” at the top, right of the home page or click here.

Can I transfer an item from one store to another for pickup?

If it is an item ABC carries, but your store does not, please contact your local store to see if they can add the item to their next store order.

Please note clearance prices are store-specific and are non-transferable. To purchase an item at the clearance price, the store selected for pickup must be the store displaying the clearance price. No exceptions will be made.

Are the prices online the same as in your stores?

Prices for the store selected online should match the in-store price for that same store location.

What are your store hours?

Please visit our store locator page and select a store for store hours.

Photography Policy

No photography or videography is permitted in any ABC location without prior consent from ABC Corporate Headquarters. To obtain consent, contact the Wholesaler Representative for the brand(s) you represent.

Returns

What is your return policy?

Orders placed online or purchased from a store may be returned to any ABC location within 30 days of purchase. All refunds require a physical valid, government issued photo ID. If you do not have a receipt, you may exchange the item for other merchandise or an ABC merchandise card for the value of the item at the time of return. Products must be in the condition you received them and in the original box or packaging.

Rain Checks

We do not issue rain checks for out-of-stock items.

ID Policy

What is ABC’s ID policy?

Guests must be 21+ to purchase anything in our stores (including non-alcoholic items) or place and receive a pickup, curbside or delivery order. For the protection of all guests and team members, anyone who looks under 30 years of age may be required to show ID prior to making a purchase or picking up an online purchase. All persons accompanying a guest must also be 21+ and able to show a physical valid, government-issued photo ID for anyone in the party to make a purchase.

Acceptable Forms of ID:

• Valid driver’s license from any of the 50 states, Washington D.C., Puerto Rico or Canada.

  • Technology used to read digital driver licenses for proof of age is not available in our stores currently. If necessary, guests may be asked to show a physical license as proof of age or another accepted method.

• Florida state-issued identification card

• Military ID

• Passport or Passport Card

Charity

Does ABC accept donation requests?

We’re a Florida family-owned business that believes in Florida families, their traditions, their heritage and their legacies. When it comes to our communities, we believe that giving back is the best way to move forward. Click here to learn more about the charities we support.