Frequently Asked Questions

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Online Pickup Orders

Can I add items to my existing pickup order?

Not at this time. You may place a second pickup order online or you may add items to your order at the register.

Can I change my pickup order to delivery?

Not at this time because ABC delivery orders are now placed through Instacart. Click here to place a delivery order through Instacart.

Can I cancel my pickup order?

To cancel a pickup order, please call the store selected at checkout. The store information can be found on the order confirmation email.

Can I transfer an item from one store to another for pickup?

If it is an item ABC carries, but the selected store does not, please contact the selected store to see if they can add the item to their next store order.

Please note sale prices are store-specific and are non-transferable. No exceptions will be made.

Do you offer contactless pickup?

Yes, we do! Select Pickup at checkout. Please wait until you receive the ‘Order is Ready’ email before heading to the store. Once you arrive, park in a designated curbside pickup parking spot and call the number on the sign.

The guest picking up the order must be an adult 21+ with a valid, government-issued physical (not digital) photo ID. ABC reserves the right to verify ALL persons in the pickup vehicle are 21+. Failure for all persons to provide a valid, government-issued physical (not digital) photo ID may result in order cancelation.

Please note for the safety of our team members, curbside service may be suspended during inclement weather.

What is the procedure for in-store pickup?

When you place an online order for in-store pickup, you will receive two emails. Email No. 1 is your order confirmation indicating your order was received. Email No. 2 will let you know your order is ready for pickup. Please do not go to the store until you receive Email No. 2, otherwise the order may not be ready.

There is always the possibility that your order may be canceled. This happens occasionally due to payment failures or inventory issues for example. If your order has been cancelled, you will receive an order cancellation email instead of an order is ready for pickup email.

Orders not picked up within 5 days will be canceled automatically and a refund will be issued.

Please note in the event of a power outage or other system failure, guests may place orders online, but fulfillment may be delayed. Please wait until you have received email notification of your order.

Why isn’t my online promo code working?

Here are a few things to check if your promo code isn’t working:

  • Check the subtotal of your cart to verify the amount meets the minimum spend required to redeem the coupon.

  • Some offers have exclusions or are valid on specific items or product categories, so check the items in your cart to ensure they qualify for the offer.

  • Items with prices ending in 8, 3L, box and mini sizes are typically excluded from promotional offers.

  • Check the expiration date on the promo code to ensure it is still valid.

If you’re still having issues with pickup orders, please contact our Guest Services team at or 866-450-6622.

ABC Access Rewards Program

What is ABC’s loyalty program?

ABC Access Rewards is our free rewards and benefits program that quickly gets members access to our best offers, everyday discounts, $5 off $35 purchase coupons for every 1500 points earned, plus an invitation to the Vault when you reach Gold status.

How do I join ABC Access Rewards?

You can sign up online and create a profile by visiting You can also sign up at checkout while visiting any ABC store.

Please note if you signed up in-store, you will still need to set up an online profile at When creating an online account, be sure to use the same exact first and last name, phone number and address used when creating your account in the store or it will result in a second account.

Why is an email address required to join ABC Access Rewards?

All the rewards and benefits announcements from ABC Access Rewards are sent via email. Members who decide not to provide an email address will still enjoy the following:

  • $10 off $100 wine purchases (offer excludes items with prices ending in 8, 3L and box wines).

  • 10% off 6+ single cigar sticks in store.

    Buy one, get one 20% off gourmet food and glassware**

Do I get points for each purchase?

Yes, with the exception of wine storage vaults (where available), delivery orders and Gift Cards. ABC Access members earn 5 points for every $1 spent on regular items and 10 points for every $1 spent on ABC’s Sourced & Certified Collection.

For points to be added to your account, please provide your phone number when you check out at a store or sign into your account when you’re shopping online. Points are visible in your online account within 24 hours of purchase. Points are used to determine your Access level of Bronze, Silver or Gold. Points are not redeemable. For more information about points, click here. All points reset to zero at the end of each calendar year.

Why have I never received a Vault invitation?

Here are a few things to check:

  • Have you earned 5,000+ points and are Gold Key Level?

  • Have you unsubscribed from receiving ABC emails? If you are not currently receiving emails from ABC, check your SPAM folder if you do not see the emails in your SPAM folder, please contact us here.

  • Do you have an online account? Even if you signed up in the store and provided your email address, you must still go online and create an online account, as it is required to receive Vault invitations.

  • Are you a Gold Key Level member in good standing? A member in good standing means having only one account, if you are caught or suspected of illegally (yes, it’s illegal to sell alcohol without a proper license) selling items purchased from the Vault, you will no longer receive invitations. We reserve the right to send invitations to our guests who enjoy, not illegally sell, items they purchase from us.

  • Have you accessed the Vault without receiving an invitation? Doing so will prevent you from receiving future Vault invitations.

Earning Points

How do I earn points?

As a member of ABC Access Rewards, you will earn points on in-store* purchases when you provide your phone number at checkout. You may also earn points on online* purchases if you signed into your account at the time of purchase. (*Points may not be earned on wine vault storage, delivery orders, and gift card purchases.)

How long does it take for points to be reflected on my ABC Access Rewards account?

It can take up to 48 hours for points to show in your ABC Access Rewards account.

How many points do I collect for my purchases?

Five points are issued for every $1 spent pre-tax on most items. Ten points are issued for every $1 spent pre-tax from items in the Sourced and Certified collection.

What do my points get me?

Every time you collect 2,500 points, you reach the next key level and access new benefits. Every time you earn 1,500 points, you will receive a coupon good for $5 off a $35+ purchase. All points reset to zero at the end of each calendar year.

Where can I see my points?

Sign into your online account, hover over your name and select “Rewards” from the drop-down menu.

How long do I maintain my key level?

Once a member reaches a new Key Level status, that status is valid for the remaining calendar year it was earned and the following calendar year. For example, if a member earned Gold Key status in September, the Gold Key status would be valid from September to December of the current year and then for the next full calendar year from Jan. 1 through Dec. 31.

Do my points ever expire?

Points for key level status expire at the end of each calendar year. Points for Rewards coupons do not expire.

What if I didn’t get points for a purchase; how do I get credit for those?

Visit and sign into your account. Hover over your name, select “Rewards.” Once on the “Rewards” page, click “Add them here” in the box labeled “How to Earn Points.” When the popup box appears, enter the required information and your points should appear in your account within 48 hours.

If you still have trouble, please visit and complete the form.

Rewards & Benefits

How will I receive a Reward coupon once I’ve earned it?

As of May 2022, rewards coupons are sent the 1st and the 15th of each month and are valid 14 days from the date sent. If you earn 1500 points between the 1st and 14th of the month, you will receive a coupon on the 15th of the same month. If you earn 1500 points between the 15th and the end of the month, you’ll receive a coupon on the 1st of the following month. **Points are earned on pickup and in store purchases only.

Do I need to bring my Reward coupon into the store to redeem it?

Yes. For in-store purchases, the ABC team member will need to scan the barcode. You may present the barcode on your phone or bring in a printed copy. For online purchase, enter the promo code shown on the coupon. Coupons may be redeemed for in-store and pickup orders only.

On what products can I redeem my reward?

It is your reward, so pretty much anything you want that comes in a bottle, can or wrapper. The only exceptions include Gift Cards, eGift Cards, event tickets, ice, taxes, wines with prices ending in “8,” 3L and box wines.

Can I combine my reward with other deals or promotions?

Yes, $5 Reward coupons may be combined with other deals and benefits, such as $10 off $100 wine purchases or additional $5 Rewards.  

Please note if more than one coupon is used in a transaction, the criteria for each offer must be met individually.

What if I accidentally deleted my emailed reward?

Unfortunately, $5 rewards coupons cannot be resent, but you may find it by checking your “Deleted” or “Trash” folder within your email.

ABC Access Keys Levels

What are the different Key Levels?

  • Bronze: 0-2,499 points*

  • Silver: 2,500-4,999 points*

  • Gold: 5,000+ points*

What other perks do I get with my Key Level status?

Click here for a list of full benefits.

My Account

How do I update my information?

Sign into your online account and make any necessary changes.

I forgot my password, can I reset it?

Yes, visit the ABC website, click “Sign In” and select “Forgot Password” in the Sign In popup box. The email is sent instantly, so if you don’t see it, check your SPAM folder.

I signed up in the store for the ABC Access Rewards program; how do I access my online account for ABC Access Rewards?

You’ll need to create an online account. Visit and use the same first and last name, email address, phone number and address used to create your in-store account. Your email address will be your username and that will be the email address we use to send coupons and other great deals.

I signed up for the Access Rewards program and provided my email address; why am I not receiving emails from ABC?

There are a couple of reasons why guests do not receive ABC emails. Sometimes the emails land in the SPAM folder, which is something ABC cannot control.

Gmail users often find them in the Promotions inbox.

Here are some instructions for unblocking ABC emails from Gmail, Hotmail, Yahoo & AOL.

How to unblock emails from Gmail

  • Step 1: Go to Gmail settings (by clicking the gear icon).

  • Step 2: Click the “Filters and Blocked Addresses” tab.

  • Step 3: Scroll down to the bottom of the screen and you’ll see a list of blocked addresses.

  • Step 4: You’ll have to scroll through the list to find ABC’s email and click the “Unblock” link.

How to unblock emails from Hotmail

  • Step 1: Sign into your Windows Live Hotmail account, click the “Options” button on your inbox page and click the “More options” link to open the Hotmail Options pane.

  • Step 2: Click the “Save and blocked senders” link in the Preventing Junk Email section to open the pane and click the “Blocked Senders” link.

  • Step 3: Scroll the Blocked Senders pane and select the sender’s email address.

  • Step 4: Click the “Remove from list” button.

How to unblock emails from Yahoo email

  • Step 1: Click the “Settings” icon Image, then click “More Settings.”

  • Step 2: Click “Security and Privacy.”

  • Step 3: Hover over an email address, then click the “Delete” icon.

How to unblock emails from AOL email

  • Step 1: Sign into your AOL account and click on the “Settings” icon in the top right corner of the window.

  • Step 2: Choose ”Spam Settings” and click on it.

  • Step 3: All the email address along with the domain names that either you have blocked or AOL has blocked will be listed.

  • Step 4: Select the addresses and the domains that you wish to unblock one by one.

  • Step 5: Press “Delete Key” on your keyboard or tap on your mobile device.

  • Step 6: Select “Save” on the top, right corner.

Can I combine multiple accounts?

As long as they are yours, yes. Our system is set up to merge accounts that have matching phone numbers, addresses or email addresses. When you create an online account, it should merge with the account you created in the store. ABC’s policy is one account per guest. Multiple accounts will be merged. If you are still having trouble, visit and one of our Guest Service representatives will contact you.

The Vault

What is the Vault?

The Vault is where we keep highly sought-after bourbons, wines, and other hard-to-find treasures. The program was set up to give more people a fair chance to purchase a bottle and to reward our loyal guests. Click here for more information.

Who can shop the Vault?

ABC Access members who reach Gold key level are eligible for at least one invitation to purchase from the Vault. Members who receive an invitation may purchase one bottle from the available selection while supplies last. Anyone caught reselling items purchased from the Vault will be permanently banned from receiving future invitations.

I received an invitation to shop the Vault, but the item I wanted was sold out, what now?

An invitation to the Vault does not guarantee a purchase. There is a very limited quantity of every item sold in the Vault, so products are sold on a first come, first served basis

If I received two invitations to shop the Vault on the same day, can I make more than one purchase?

Only one Vault purchase may be made per person per day. The first order will process, but any subsequent orders will be cancelled. If you have more than one account, they will be merged into one. Only one account per person is allowed.

When does the Vault open to eligible members?

The Vault opens periodically each month. Only members who receive an invitation will have the “key” to enter. Keys are tied to a member`s account. Vault invitations are sent to Gold Key members and the purchaser`s information must match the Gold Key account members information or the order will be rejected.

Once I buy a bottle, how I will I receive it?

You will need to select a store at the time of purchase. Your bottle will be shipped to that store and you will receive an Order is Ready for Pickup email when it`s available for pickup at that store.

How long will it take my Vault order to arrive?

Depending on how many orders we have to fulfill and the store`s truck schedule, your Vault order will arrive to the store you selected anywhere from 7-21 days.

I`m a Gold key member, but have never received an invitation, why?

It`s most likely because you haven`t set up your online profile at You need an online profile before you can shop the Vault. Use the same ID and password on the Vault that you use to setup your profile.

You might also check your spam or promotions folders, as sometimes our emails end up there.

ABC Access members who illegally resell their Vault purchases forfeit their Vault access for life. So, if you have been reselling bourbon without a license, that may be the reason you are not receiving invitations.

Ship to Home Services

Can you ship to my state or country?

We currently ship select wine to physical addresses for businesses and residences in Florida only. Most ship-to-home orders ship out within 24 hours, Monday-Friday, however, some items are not available for same or next-day shipping.

What shipping options are available?

Ground shipping service is available via a common carrier by selecting Ship to Home at checkout.

What are my shipping costs?

The shipping charge is dependent on the order weight and the zip code to which it is being delivered. Shipping charges also contain an adult signature requirement for each package shipped and handling fees. During the checkout process, select your shipping preference and input your zip code of your destination address to calculate the estimate shipping costs.

Can I waive the required adult signature on my package?

No, ABC and the shipping carrier are under strict state laws & regulations that require an adult signature at the time the order is received from an adult age 21+ with a physical valid, government issued photo ID at the actual shipping address. It is against our policy for a neighbor to sign for your shipped order and we make no exceptions. ABC takes great measures to ensure no minor is exposed to the alcoholic contents of the package. If an adult with a physical valid, government issued photo ID is not available to sign for the package at the shipping address, the shipping carrier will make three attempts to deliver. After the third attempt, the package will be returned to our warehouse.

Does ABC ship to a business or a P.O. Box?

No, due to an adult 21+ with a valid, government issued photo ID signature being required at the time the order is received, our shipping carrier will deliver to physical businesses and residential addresses only. The shipping carrier will not deliver to any PO/APO/FPO boxes.

How long will it take to get my Ship-to-Home order?

In most cases, an order gets processed within 1-2 business days. However, it can take 3-5 business days in some cases.

My order arrived from the shipping carrier damaged, what do I do?

Immediately contact us by completing the form found on or phone 866-450-6622 and supply a photo of the damaged items, we will ship out another package to you right away. If the same product is not available, we will either offer you an alternative or issue a refund, including shipping charges.


Delivery orders may be placed through Instacart by visiting our ABC storefront found here. Simply follow the steps to create an Instacart account, add items to your cart and checkout.

Can I take advantage of BOGOs, coupons, and Rewards through Instacart?

Not at this time.

How much will delivery cost?

Delivery fees are determined by Instacart and vary based on days and times selected at checkout.

Why are delivery prices different from the prices at my store?

The increased price covers the costs of Instacart providing the overall service including shopping for the order. ABC is not attempting to profit from this service and is not collecting additional fees from customers to use it.

Do I need an ID to purchase through Instacart for delivery?

YES! It must be presented at the time of delivery. Click Here Instacart’s accepted forms of ID.

Do ABC Team Members receive, fill, or deliver my order?

No. Instacart shoppers receive, fill, stage, and deliver your ABC order. Instacart is also responsible for helping customers with any questions or issues with the delivery service, including the delivery website, payment processing, order status, refunds and more.

How does tipping work and who receives the tips?

Tipping is optional. Tips are paid directly to the Instacart shopper.

Whom do I contact with questions, updates or issues with my Instacart order?

Please visit Instacart here, as many common answers can be found in the Help section. If you need to speak with an Instacart representative, you can reach out to Instacart's Care team center at, or call 1(888) 2-INSTACART or 1(888) 246-7822.

How do I return an ABC item I purchased through Instacart?

Contact Instacart's Care Team at, by calling 1(888) 2-INSTACART (1(888) 246-7822). Because delivery orders are paid for on the Instacart website or app, ABC is not able to process returns for delivery orders.


What types of payments do you accept?

For orders placed online at, ABC accepts Visa, MasterCard, Discover, American Express, ABC Gift Cards and PayPal.

For in-store purchases, ABC accepts Visa, MasterCard, Discover, American Express, ABC Gift Cards, Google Pay and Apple Pay.

Do you accept coupons?

We accept all in-date, non-expired Manufacturer Instant Rebate Coupons (IRCs) created and distributed by the Manufacturer on in-store purchases. ABC reserves the right to reject photocopied or fraudulent IRCs.

We accept valid, in-date, non-expired ABC-issued coupons for purchases that fit the coupon’s stated rules.

We do not accept competitor issued coupons.

Any item sold with a price ending in “8” is excluded from any further discount or promotion.

Tax Exemption

Does ABC offer tax exemption for people with tax exempt certificates?

ABC Fine Wine and Spirits offers tax exemption on in-store purchases only and only when a Florida state resale certificate is presented at checkout.

Store Information

Do you have physical retail stores in my state?

We are a Florida family-owned company currently operating about 125 stores throughout the state of Florida. Visit our store locator page to find a store location near you.

If an item is on the ABC website, can I just come to the store and buy it?

Inventory varies from store to store. To see what’s available in your store, select a store by clicking “Select Store” at the top, right of the home page or click here.

Are the prices online the same as in your stores?

Prices for the store selected online should match the in-store price for that same store location.

What are your store hours?

Please visit our store locator page and select a store for store hours.

Photography Policy

No photography or videography is permitted in any ABC location without prior consent from ABC Corporate Headquarters. To obtain consent, contact the Wholesaler Representative for the brand(s) you represent.


What is your return policy?

Orders placed online for pickup or are purchased from a store may be returned to any ABC location within 30-days of purchase. All refunds require a physical, valid, government issued photo ID. If you do not have a receipt, you may exchange the item for other merchandise or an ABC merchandise card for the value of the item at the time of return. Products must be in the condition you received them and in the original box or packaging. Returns by a guest from an order placed with a third-party delivery company will be for in store credit only.

No returns after 30 days from purchase.

Original purchase by cash: If the return is less than $500.00, ABC will refund the purchase price in the form of cash or an ABC merchandise card. If the return is more than $500.00, the refund will be made from ABC Corporate Office by check.

Original purchase by credit card or debit card: If the purchase was made with a credit or debit card, the refund will be issued to the same card used for the original purchase. Credit and debit card refunds may take up to 10 business days.

Rain Checks

We do not issue rain checks for out-of-stock items.

Returned items without the receipt will be refunded for their current value and via Merchandise Card.

ID Policy

What is ABC’s ID policy?

Guests must be 21+ to purchase anything in our stores (including non-alcoholic items) or place and receive a pickup or curbside order.

For the protection of all guests and team members, anyone who looks under 30 years of age may be required to show ID prior to making a purchase or picking up an online purchase.

All persons accompanying a guest must also be 21+ and able to show a physical, valid, government-issued photo ID for anyone in the party to make a purchase.

Acceptable Forms of ID:

  • Valid driver’s license from any of the 50 states, Washington D.C., Puerto Rico or Canada.

    • Technology used to read digital driver licenses for proof of age is not available in our stores currently. If necessary, guests may be asked to show a physical license as proof of age or another accepted method.

  • Florida state-issued identification card

  • Military ID

  • Passport or Passport Card

ABC Fine Wine & Spirits requires team members to physically verify the ID of any guest making a credit card purchase for any item valued at $500 or more (or any luxury, locked item). The name and photo on the ID must match the name on the credit card. If ID is not available or the guest refuses to show it, the purchase will not be completed.


Does ABC accept donation requests?

We’re a Florida family-owned business that believes in Florida families, their traditions, their heritage and their legacies. When it comes to our communities, we believe that giving back is the best way to move forward. Click here to learn more about the charities we support.

Shipping Information

We currently ship select wine to physical addresses (no P.O. boxes) within the state of Florida via a common carrier.

Orders placed after noon will typically ship the next business day, however, some items are not available for same or next-day shipping.

The purchaser and recipient of the shipped order must be 21+ and acknowledge this responsibility at checkout.

An adult 21+ with a valid, government-issued photo ID must be present to accept the order.

Shipping charges for Ship-to-Home vary depending on the weight of the total order and the zip code to which it is being delivered.

During the checkout process, select Ship-to-Home and enter the ship-to zip code to see the estimated shipping fee.

Shipping fees include an Adult Signature Required and Handling Fee.

Sales tax is calculated based on the zip code of the ship-to location.