Guest Services

You've got questions. We've got answers! Here are answers to some of the most commonly asked questions.

Shipping

What is your ID policy?

Guests must be 21+ to purchase anything in our stores (including nonalcoholic items). The following forms of identification are accepted:

  • Valid driver's license from any of the 50 states, Washington D.C, Puerto Rico or Canada
  • Florida state-issued identification card
  • Military ID
  • Passport or Passport Card

Can you ship to my state or country?

Most orders ship out within 24 hours, Monday—Friday, however some items are not available for same or next-day shipping. Currently we are only able to ship wine to business and residences in Florida.

What shipping options are available?

We've partnered with delivery services Drizly, Instacart, Door Dash and Shipt. Visit ABCDelivers.com to find a location/delivery partner near you.

What are my shipping costs?

The shipping charge is dependent on the weight and the zip code to which it is being delivered. During the checkout process, select your shipping preference and input your zip code of your destination address to calculate the estimate shipping costs.

Can I waive the required adult signature on my package?

We know that sometimes it can be quite inconvenient to stay at home to sign for your package but under strict state laws & regulations abcfws.com & the Shipping Carrier are REQUIRED to collect an adult signature at the time of delivery from an adult at the actual shipping address. Sorry but your neighbor cannot sign for the package. There are no exceptions. These measures are very important in making sure no minor is exposed to the alcoholic contents of the package. If an adult is not available to sign for the package at the shipping address, Shipping Carrier will make 3 attempts to deliver. After the 3 attempts, the package will be returned back to our warehouse.

Do you ship to a business or a P.O. Box?

Due to an adult signature being REQUIRED at the time of delivery, our Shipping Carrier will only deliver to physical business and residential addresses only. Shipping Carrier will not deliver to any PO/APO/FPO boxes. We recommend shipping to your business address (if applies) as this will lower your shipping costs and time of delivery. Please refer to our shipping info page for more information.

If I place an order today, how long will the order take to be delivered?

In most cases, an order gets process within 1-2 business days. However, It can take 3-5 business days in some cases. Refer to our shipping info page for more information.

My package was broken by Shipping Carrier, what can I do now?

No worries. Just contact us right away via email GuestServices@abcfws.com or phone 866-450-6622 and we will ship out another package to your right away. If the same product is not available, we will either offer you an alternative or refund you your full money back including shipping charges. We will take care of the rest from there.

Is it okay to ship wine in extreme heat or cold?

Yes, absolutely. Usually, wine needs to be exposed to extreme heat or cold for more than 3—4 days for it to go bad. In any case if the product does go bad for any reason during shipping, just contact us and we’ll make it right.

Orders

What is the status of my order?

To track your orders you'll need your confirmation order number and billing zip code. For more information visit our Order Status page.

Can I add items to my existing order?

Currently for security purposes and to minimize fraudulent orders, we do not allow orders to be edited once placed. You may cancel and replace an order if the order has not been shipped. Please contact us via phone 866-450-6622 or email orders@abcfws.com to make changes to your order.

If I ship an order as a gift, will they receive an invoice in the box?

We include all gift notes free of charge. Once the gift order is shipping the recipient will receive an invoice without any prices listed. The invoice will only have the senders name, address and the gift note.

What is the procedure for store pickup?

You will be notified when your order has arrived at your selected store and is available for pickup. For questions relating to online orders call 866-450-6622 M—F 9am—4pm EST. or email at orders@abcfws.com after hours and weekends and one of our team members will respond back to you.

Payments

What are all the types of payments you accept?

Currently, we accept the following: Visa, MasterCard, Discover and American Express. We also accept PayPal.

Returns

What is your return policy?

Due to alcohol shipping restrictions, online orders can only be returned in stores. No returns after 30 days from purchase. All refunds require photo ID. If you do not have a receipt, you may only exchange for other merchandise or an ABC gift card. Products must be in the condition you received them and in the original box and or packaging.

Stores

Do you have physical retail stores in my state?

Currently we only have locations in Florida. Visit our store locator page to find a store location near you.

If an item is on your website, can I just come to the store and buy it?

Not all items are located at our physical stores. Please contact local store to inquire about store availability.

Are the prices online and in the stores the same?

For most products you will find the same prices. If you find a cheaper price online while in store, please let our store manager know and he/she will adjust the pricing for you.

How do I receive special offers and promotions?

Signup to become a loyalty member and receive coupons and rewards sent directly to your email inbox.

Exclusions apply. Visit our membership page for details and to sign-up.

Do you accept coupons?

Absolutely! Please see exceptions below:

  • We accept all Manufacturer Instant Rebate Coupons (IRCs)
  • Items with prices ending in 8 are excluded from all ABC coupons and promotions.
  • We do not accept any Competitor Coupons
  • We cannot accept expired coupons.

***IRCs and coupons are valid in-store only.

FAQ

Does ABC accept donations?

We're a Florida family-owned business that believes in Florida families, their traditions, their heritage and their legacies. When it comes to our communities, we believe that giving back is the best way to move forward. Visit our donation page to donate and learn more of the charities we support.

Can I special order products that ABC doesn't carry?

Yes there are many products that we don't carry in our stores that we are able to special order through our distributors. Visit any of our store locations or contact us.

Why can’t I find a product online that I know ABC carries?

Our online inventory is limited to items that are available for us to ship out of our warehouse. Items such as soda, beer, gourmet foods, and glassware are not listed online because we are not able to ship those products.

Still have questions? Contact us and one of our knowledgeable team members will get back to you.